FAQ's

All orders are processed and shipped within 1 to 3 business days and can take up to 7 business days to reach you depending on the shipping speed you select during checkout. Please refer to our shipping policy for further information.  

When you place your order an email is sent to you with your shipping information and a link that tracks your order, just click on the link  to see the status of your order. 

If in the event you received an incorrect item, please contact us as soon as you find out that the item sent was incorrect at: info@calizadebeauty.com. Please note, all order discrepancies are to be reported 48 hours after receiving. 

Unfortunately, orders cannot be changed or cancelled after it is placed. Please see our shipping policy for more details. 

At this time, we do not offer wholesale. 

Once an order is placed, it cannot be adjusted. Also please note, price adjustments for products purchased
before or after promotions are not permitted. Products that are already discounted are not eligible for additional discounts.   

Sometimes deliveries can be delayed in this event, please check the link provided in your email confirmation it will give you the most accurate update on the whereabouts of your package. If you have not received your package within the arrival window we suggest you contact the courier, make sure to have your tracking number handy before calling. 

Currently, we ship in the U.S. only. We are working hard on getting our goodies out worldwide and will provide updates when this change is made! 

Typically flat rate parcels will take 2-6 business days. You can keep a close tab on your goodies by utilizing the link in your confirmation email. You should receive a tracking number shortly after you place an order. If you do not receive a tracking
number in 24-48 business hours please check your spam mailbox first and then email us at info@calizadebeauty.com with "tracking" in the subject line. 

Before placing an order, please verify that your shipping address is correct as we only ship to the address
that is provided by the customer. If you need to update your address, you can do so when you log into your account under the “shipping” menu. We are not responsible for lost items in the event an inaccurate shipping address is provided to us. 

Absolutely! When you enter your address at checkout, it will allow you to view express rates before you purchase. Please note that priority mail guarantees you receive your package 2-3 days from shipment, not the day of purchase. It can take up to three business days for your order to be processed and the shipping label to be printed.  

Casper, Wyoming

Orders typically ship 1-3 business days after they are received. Business days are Monday to Friday. Please note that we do not ship during holidays and weekends. Please see our shipping policy for more details.

Shipping costs depend on your order and location. We do offer flat rate domestic shipping from $5. All shipping is processed via United States Postal Service (USPS) or Federal Express (FedEx). We are not responsible for lost or stolen shipments however insurance is available through USPS.

At times tracking information can be updated in advance and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days. If your package still has not arrived, we recommend filing a claim with the courier service (FEDEX, USPS).

We are truly sorry for this unfortunate event, but we are not responsible for lost or stolen items. 

USPS customer service: 1 (800) 275 8777 

FedEx customer service: 1 (800) 463-3339  

We accept Visa, Master Card, American Express, and Discover debit and credit cards as well as, Google Pay, Apple Pay, Shopify, Paypal, and Amazon Pay. 

Yes. We never store our customer's credit card info.

We can only process orders in USD.

Absolutely! You can purchase our gift cards here.

Sorry, but not at this time. We are a small company and our current inventory does not permit us to do so. We urge you to pay close attention to the detailed descriptions of products and photos that are provided on our website. However, we are always striving to bring you the best experience and will inform you as soon as this policy changes. Thank you for your support and understanding.

In the event that a product arrives damaged or is missing please notify us within 48 hours of receipt of the package. For a refund based on damaged or defective products please send photos of the products together with the packing slip via email. For further information, please see our return policy.

At Calizade we care about our customers and will only use the highest quality ingredients available. Our products are free of harmful chemicals and skin irritants. Our founder Lei extensively tests each product before it's available for sale. However, you should discontinue the use of any product that irritates you immediately and contact a doctor as soon as possible.

Yes, as do all makeup. Our products typically have a shelf life of 24 months.

We never test on animals. All of our products are certified cruelty free.

Yes, our products are vegan.

Our products are made in the USA, China, and Bahrain.

Yes, our products contain no gluten and are produced in a certified laboratory where no products containing gluten or food is processed.  

Sorry we aren't accepting wholesale orders at this time.

Absolutely! Just enter your email address on the sign up page and you’ll be sure to receive a notification as soon as we get new products. You can also follow us on social media by clicking on the handles at the bottom of this page.